Citizen Watch Eco-drive Watch Reviews

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Citizen Watch Eco-drive Watch 1 of 2
Price Affordability
Value for money
Jomashop Citizen Watch Eco-drive Watch Review from Canton, Michigan
Jomashop Citizen Watch Eco-drive Watch Review from Canton, Michigan
I bought a Citizen Eco Drive watch from and returned back the item next day by courier for either exchange or cash refund.They simply said that they can not refund nor exchange watch. The watch tag was also not removed and they are complaining that there are scratches. They just want to earn money and make business.Surely they are cheaters.
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I've brought a Men watch and recevied as a defected one. How in the world the second hands on a watches that jump every 2-3 seconds everytime when it move? I have to return the first one and receive the second one still the same defect. So I am not happy and want a full refund. I end up talking to one of their supervisor on the phone: Roee Ext# 2879, and he said he don't think its a defect even the second hands not jumping every second!!!!??!...
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I didn't like
  • Customer service
Bought a watch through them that I sent in for a warranty repair after receiving. Took them 2 months to repair and another 1 month to finally get around to shipping the watch back. Called several times in between and each time was assured that everything was in order. Received the watch only to find out it was the wrong model watch. Called to complain and they insisted there was nothing they could do except file a claim with the post office. ...
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I liked
  • Price
  • I liked the price
I didn't like
  • Cs supervisor was a complete ahole
  • Complete lack of a customer service culture or training
  • Offered no resolution